Privacy Policy

Information We Collect

We may collect the following types of information:

Business and Contact Information

We may collect your name, company name, job title, email address, phone number, country, city, website, and business details when you contact us, request a demo, submit a form, communicate with us, or use our services.

WhatsApp Business and CRM Information

If you use our WhatsApp CRM or WhatsApp Business Platform integration, we may collect and process information such as WhatsApp Business Account ID, Phone Number ID, template names, template statuses, campaign details, message delivery status, customer replies, contact lists, audience segments, and message logs.

Customer and Recipient Information

Our clients may upload or store customer contact information, including names, phone numbers, company names, tags, message history, and campaign recipient data. This data is processed only to provide WhatsApp messaging, CRM, marketing, customer support, and automation services requested by our clients.

Technical Information

We may collect technical data such as IP address, browser type, device information, operating system, access logs, cookies, pages visited, and usage activity to improve security, performance, and user experience.

How We Use Information

We use collected information for the following purposes:

• To provide website, CRM, ERP, WhatsApp CRM, and software services.
• To respond to inquiries, demo requests, support requests, and customer communications.
• To create, submit, sync, and manage WhatsApp message templates.
• To send approved WhatsApp Business messages on behalf of clients.
• To track message delivery, read, failed, and response statuses.
• To manage customer contacts, audience segments, campaigns, and inbox records.
• To improve our website, services, security, and user experience.
• To comply with legal, regulatory, Meta, WhatsApp Business Platform, and platform policy requirements.
• To prevent fraud, spam, abuse, unauthorized access, and misuse of our services.

WhatsApp Business Platform and Meta Integration

Our WhatsApp CRM may integrate with Meta’s WhatsApp Business Platform APIs. When clients connect their WhatsApp Business Account, certain information may be shared with or received from Meta, including WhatsApp Business Account details, phone number details, message templates, message IDs, delivery statuses, and customer replies.

AADPlus does not control Meta’s independent processing of data. Meta’s own terms, policies, and privacy practices may apply when using WhatsApp Business Platform services.

Clients are responsible for ensuring that they have proper permission, consent, or lawful basis to contact their customers through WhatsApp or any other messaging channel.

Opt-In and Opt-Out

Clients using our WhatsApp CRM must only message recipients who have provided consent or where the client has a lawful basis to communicate with them.

Recipients may opt out of receiving messages by replying with words such as “STOP”, “UNSUBSCRIBE”, or by contacting the business directly. Clients are responsible for respecting opt-out requests and ensuring that blocked or unsubscribed contacts are not contacted again for marketing purposes.

Data Sharing and Disclosure

We do not sell personal data. We may share information only in the following cases:

• With Meta or WhatsApp APIs to provide WhatsApp Business messaging services.
• With hosting, cloud, IT, development, or infrastructure service providers who help us operate our services.
• With employees, contractors, or authorized team members who need access to provide support or service delivery.
• When required by law, regulation, court order, or government request.
• To protect our rights, users, clients, systems, and services from fraud, misuse, or security threats.

Data Storage and Security

We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, disclosure, or destruction.

This may include access controls, password protection, server security, restricted user permissions, encryption where applicable, and monitoring of suspicious activity. However, no digital system can be guaranteed to be completely secure.

Data Retention

We retain personal, business, CRM, WhatsApp message, and campaign data only as long as necessary to provide services, comply with legal obligations, resolve disputes, maintain records, and support business operations.

Clients may request deletion of their data, subject to legal, operational, contractual, or compliance requirements.

Data Deletion Requests

Users and clients may request access, correction, or deletion of their personal data by contacting us at:

Please include your name, company name, contact details, and a clear description of the data you want deleted. We may need to verify your identity before processing the request.

If you used our WhatsApp CRM as a client, deletion requests may include CRM contacts, uploaded recipient lists, message logs, templates, campaign records, or related account information, subject to legal and technical limitations.

Cookies and Tracking

Our website may use cookies or similar technologies to improve functionality, analyze traffic, remember preferences, and enhance user experience. You can control or disable cookies through your browser settings, but some website features may not work properly without cookies.

Third-Party Links

Our website or software may contain links to third-party websites, platforms, or services, including Meta, WhatsApp, payment providers, hosting providers, or external tools. We are not responsible for the privacy practices or content of third-party websites.

International Data Processing

As we provide technology services to clients in different countries, your information may be processed or stored in locations outside your country of residence. We take reasonable steps to ensure that data is handled securely and in accordance with applicable privacy requirements.

Children’s Privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal information from children. If we become aware that we have collected children’s personal information without proper consent, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after updates means you accept the revised Privacy Policy.